Generally, shipment time is 2 to 7 days
Orders are usually dispatched within 2 days of payment of order.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Please contact us we can arrange this.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so we can conduct investigation.
Upon dispatch customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the updates made by the shipping provider.
Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If the order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.